Refund policy
Thank you for shopping at TheVibePet (thevibepet.com). We want you and your furry friends to love your purchase! If you are not entirely satisfied with your order, we’re here to help.
Returns
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You have 30 calendar days to return an item from the date you received it.
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To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.
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For hygiene and safety reasons, certain items such as opened pet food, treats, personalized/custom items, and used pet apparel are not eligible for return.
Refunds
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Once we receive your item, we will inspect it and notify you that we have received your returned item.
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If your return is approved, we will initiate a refund to your original method of payment (e.g., Credit Card/PayPal).
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You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping Cost
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You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Damaged or Wrong Items
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If you receive a damaged, defective, or incorrect item, please contact us immediately at [Insert Support Email] with a photo of the product, and we will send a replacement right away.
Contact Us
If you have any questions on how to return your item to us, contact us at:
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Email: [.........]
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Website: thevibepet.com